Frequently Asked Questions (FAQ)

Most people have thousands of pictures in different formats. Over time, it’s common for slides, negatives, prints to change in color, fade, and become damaged. Professional scanning restores and preserves your precious memories so that you and your family can enjoy them for years to come. Other benefits of scanning your photos is decluttering, the ability to share copies of them with friends and family, creating photo books or specialty prints and sharing them on social media.  

I started Photo Digitizer in the Fall of 2021 but I have been a professional Graphic Design for over 20 years and have been working in the photography industry (film, studio and digital) for 25 years.

I use the latest Epson professional scanners and Adobe Photoshop for editing and color correction.

All photos are scanned in my home office in Southside Jacksonville, FL. I do not outsource any of my work and your photos will never leave my office other than during pickup and delivery to you or when I am bringing them to the UPS store to ship to you.

Of course! Click HERE to view my Sample Scans page.

I am happy to pick up and deliver your photos collection within the Jacksonville area including Southside, the Beaches, Arlington, Mandarin and Nocatee areas. Please contact me if you are outside these areas. I am happy to provide this service to further areas for a small fee.

Absolutelty! If you are outside of the North Florida area, you are welcome to ship your photo collection to me via UPS or FedEx. Please be sure to request tracking and insurance. Once scanning is complete, I will ship the photos back to you. Please remove photos from albums to reduce shipping weight and cost.

I believe your precious memories deserve the best. No matter where your memories reside today – photo prints, slides, negatives – I deliver the highest level of care, expertise and quality for your digital preservation project.  I run this business myself from my home office and do not outsource any part of it. I also provide a more personal service with free local pickup and drop off and can customize packages and pricing to fit every need and budget. Larger companies, which require you to ship your photos to them, may be able to provide lower prices but not better quality and service.

I am happy to accept all major credit cards (Visa, MasterCard, AMEX and Discover), debit cards, Google Pay and also Cash On Delivery. Additional payment options will be added in the future.

Turnaround time varies depending on which package you chose and the number of add-ons you select. Since I perform all of the work myself it is often hard to estimate the required time for each package before speaking with you about your project. I am flexible and am able to offer faster service if needed, just let me know.

DPI stands for “dots per inch.” DPI designates the number of pixels per linear inch that a scanner produces in a scan file. The higher the dpi, the larger the scan is in pixels and megabytes, which means larger files. 300DPI is generally sufficient for viewing photos on a computer or smart TV and sharing them online. If you plan to print or enlarge the photos in the future then 600dpi is recommended. 1200dpi is the maximum I am able to scan standard size photos and is recommended if you plan to make very large prints in the future, such as posters or on canvas, or for historical archiving where you want the best possible quality.  Of course, the higher resolution a photo is scanned at, the more time it takes which is why I charge a small add-on fee for these services.

Absolutely! I have been editing photos for over 25 years and am very experienced in restoration, color correction, touch-up and enhancements. I can also remove elements from photos and fix things like cracks, tears, stains, blemishes, faded images, red eye or dust and scratches. I do not use automated software for this, I edit each photo individually using professional image software (Adobe Photoshop). It is amazing to see old or damaged photos “come back to life” after I restore them to their original beauty. Prices vary depending on what is needed, please visit my Color Correction and Restoration page for more details.

I may refuse to scan content if I feel it infringes rights of privacy, publicity, copyrights or other intellectual property rights without written permission of the owner who are shown in the material, if applicable. Please contact me for clarification if you are unsure.

If you just have a handful of photos then of course you can! Scanning a few photos can be done relatively easily at home; however, digitizing large quantities of photographs can prove to be quite difficult and extremely monotonous without the proper equipment and experience. It can take several minutes to scan a single photo on a typical home all-in-one printer/scanner/fax-machine and the image quality usually isn’t very good. Several scans at different settings may be required as well as knowledge of software, such as Photoshop, in order to get your images to look the way you want.

I have over 25 years experience in photo editing and scanning and as well as professional Epson scanners and software to provide you with the highest quality digital images. I believe converting your photos to digital is something that should only be done once. Don’t spend countless, frustrating hours scanning your collection yourself. Let me scan and preserve your precious memories so that you can spend your time making more memories!

Yes! I can scan any kind of artwork, up to 9”x12”, in high resolution. This is a great way to preserve those memories without the space of huge boxes of paper and they can easily be printed at a later time.

Yes! I can scan any kind of paper document, up to 9”x12”, in high resolution for easy archiving and sharing. Documents are generally saved in PDF format.

By default, images are saved in JPEG format.  JPEG images are best for viewing on a computer, tablet, phone or SmartTV as well as for sharing with friends and family. JPG files are compressed which reduces file size but can also slightly reduce quality. TIFF files are uncompressed and I recommend saving your photos in TIF format for preservation of maximum quality, especially if you plan to make prints or enlargements of your photos in the future.  

JPEG: Sometimes referred to as JPG. JPEG is probably the most popular and compatible image format around. JPEG is the standard file format of most of today’s consumer quality digital cameras and cell phones and is supported by almost all of today’s imaging software. JPEG uses lossy compression, meaning that some image data is lost when the file is compressed. The amount of compression can be varied, the more compression the more data is discarded and the smaller a file becomes. JPEG is great for creating smaller file sizes for uploading online or sharing via email and social media. It’s also a good choice because it’s very popular and likely to be around for a long time. I use Maximum quality JPEG compression settings that provide you with high quality images.

TIFF: TIFF format is the standard for most commercial and professional printing need and I use the uncompressed TIFF format, meaning that no image data is lost after scanning. TIFF is a great choice for archiving images when all detail must be preserved and file size is not a consideration. TIFF files are very large in size compared to JPEGs because no compression is used.

Yes I can but the photo scanning packages are only available for print photo scanning. I scan slides and negatives as a separate service. The cost varies depending upon quantity and resolution. For more info, please visit the  slide or negative scanning pages.

Generally, yes. Negatives contain nearly all the visual information captured by a film camera and is therefore the best medium from which to create digital images. Photo prints are a subsequent generation and have likely been adjusted to exclude some image information for the printing process. Therefore, negative scans provide the best opportunity for high-quality, archival scans that will provide the most versatile and robust images for preservation and future uses. Scanning negatives is more costly since it must be done one at a time which require a lot more labor time.

Scanning photo prints offers an economical way to preserve your memories, especially when the original negatives are not available. The results are often very good and are generally more than sufficient for viewing and sharing online.

Use the rule-off-thumb of 1” per 100 photos (stacked or filed vertically). A typical shoebox of loose 3”x5” and 4”x6” prints contains approximately 1,000 photos.

Yes, I am not able to scan photos which are contained in photo albums or scrapbooks. Please remove them from the albums before providing them to me for scanning. If you are not able to do so, I can provide this service to you for an additional fee. Please contact me for details.

Photos scanned at 300 DPI can be printed at the same size as the original without any loss of quality. Photos scanned at 600 DPI can be printed at twice the size of the original, and 1200 DPI at least 4 times that of the original.

Yes, I will create an album for each batch of photos you give me using the name or title you provide to me . Files within the folder will start with the folder name and number 01. For example photos contained in the folder called “Grandmas Photos” grandmas-photos-01.jpg. Subsequent photos in that batch will be named grapndmas-photos-02.jpg, grandmas-photos-03.jpg, etc. Please let me know what name you would like on each group of photos I scan for you.

Included in the price of every photo scanning package, I will manually rotate your photos to the proper orientation, crop to the edge of each image, and deskew to make sure the images are straight. I also apply basic color and exposure corrections to every photo I scan to make them look their best. If you require additional photo editing services, they can be purchased as an add-on.

Yes, you will be able to plug a USB flash drive into most newer Smart TVs to view your photos on a Smart TV. You can also view them on digital photo frames and smart devices since as Google Next Hub or Amazon Echo Show and share them online.

I will email you a link to a ZIP file which you can download and open on your computer. Due to the large file size of your scans, it may take some time to download this file, depending on your internet connection. In order to access the digital image files in the ZIP file, follow these easy steps:

    • Locate the ZIP file in the email and download to the folder of your choice
    • Right-click on the ZIP file in that folder
    • Select Extract All>
    • Click [Next >]
    • Click [Browse…] and navigate to where you would like to save the files
    • Click [Next >]
    • Click [Finish]

I recommend keeping a copy of the original zip file on your computer or external hard drive as a backup.

I generally keep copies of my client’s photos for 60 days. This allows me to easily re-send or make any corrections to your photos in the future, if needed. I permanently delete the files after 60 days but I am happy to do so sooner upon request.

If you have any other questions before or after placing an order, please email, call or text me!

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